Team Lead - Carrier Collections
Chennai, Tamil Nadu, India
Full Time
3 days ago
Key skills
LeadershipMentoringCommunicationCollaborationNegotiationSales
About this role
Job Description
Division
SCM & Finance
Org Keys
SO
Function / Sub Function
Service Operations / Carrier Collection
Role Title
Team Lead - Carrier Collections
Role Code (To be filled by HR Team)
Reporting Structure (Organogram): Team Lead Carrier Collections => Lead Carrier Collections => Head Carrier Collection (Aggregator) CA2 if any Responsibility Level (Band) Grade/Level: (To be filled by HR Team) Job responsibility
RESPONSIBILITY
Position involves following areas of responsibility –
- Portfolio level tracking of outstanding
- Own account-level tracking of outstanding balances and receivables to ensure timely collections
- Achieve Timely Bill Submission, collection, PDD, and assigned KPI targets through structured follow-ups and escalation management
- Build and maintain strong relationships with customers, acting as a single point of contact for account-related concerns
- Perform customer account reconciliation and conduct regular interlocks with customers for closure of open items
- Capture customer issues on time, ensure appropriate logging, and drive timely reconciliation and resolution
- Take proactive actions to prevent aging, disputes, and credit risk exposure
- Coordinate closely with Sales, Network and Finance teams to resolve billing, service, and operational issues
- Conduct customer visits (especially large / strategic accounts) to assess service levels, receive feedback, and strengthen partnerships
- Ensure compliance with internal policies, collection processes, and governance standards
- Cross function interaction both within Business & other functions like Network, Finance for issue closure.
Span of control: Geographic Region -CA South No. of reports (direct & indirect)- if any Direct Internal Other teams in Customer Service, Sales, Billing Operations, Dispute Resolution, Carrier Settlement, Credit Control Necessary Preferred Skills
- Proficient in MS Office utilities
- Knowledge of telecom industry for automation initiatives
- Knowledge about documentation policy, provisioning systems (EPOS, Metasolv), activitation process
- Enterprise Product Knowledge VOICE and DATA,IRU.COLO
- Proficiency in MS Office tools (Excel, PowerPoint, Outlook)
- Strong experience in customer account reconciliation and receivable management
- Customer-focused mindset with excellent relationship management skills
- Highly target-oriented with the ability to manage pressure and deadlines
- Exposure to managing Large enterprise customers
- Strong cross-functional coordination skills, working closely with Sales, Network, and Finance teams
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Effective communication, negotiation, and problem-solving abilities
- Strong Relationship Management
- Able to work under high pressure without losing sight of targets
- Aggressive to drive results as per GOAL
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. Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
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We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.