Field Service Engineer

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Field Service Engineer

 

 

 

SUMMARY OF ROLE

 

 

This position is to plan, coordinate and execute preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. In addition this position will deliver operational and technical training to internal staff and external customers The incumbent will possess excellent customer relations skills, be able to communicate clearly both verbally and written,develop training material and present in classroom and virtual environments. In addition the individual  must be qualified to do mechanical adjustments, trouble shoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.

 

Travel: 100%

 

KEY RESPONSIBILITIES

As an at-will employer, SIG reserves the right to add to or modify this list to the extent it deems necessary.

 

• Implement and manage hands on daily activities of maintenance, troubleshooting and repair.
• Provide superior reports to the back office.
• Travel to other locations as required by manager, including Mexico and Canada.
• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
•  Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
• Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction
• Training responsibilities: Execute technical trainings  for qualification of customer and SIG staff;  Maintain training records; Evaluation of training program success; Participate in technical trainings and field activities to build/maintain technical expertise; Maintain training equipment readiness; support other trainers being developed
  
  

 

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

• Engineering Associates degree, preferably electrical or mechanical.
• 6 plus years in technical/equipment/machinery experience preferably with SIG Combibloc Systems .
• Involving all levels of complexity including trouble shooting on the above equipment.
• Prior experience developing and delivering training programs 

 

 

WE OFFER:

• Healthcare & life insurance for you and qualified dependents
• 401K Retirement matching reimbursement 
• Vacation & PSL
• Paid Holidays
• Performance Bonus
• And much more!

 

 

SIG COMPENTENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

 

 

OUR PROMISE

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

 

ABOUT SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better.

 

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.