Customer Service Representative - On-Camera Studio Host – Up to $25/hr+ (Tips) | Entry Level

Company Description

Tired of headsets, scripts, and hitting call metrics?

There is a better move.

Evolution is hiring On-Camera Game Hosts in Philadelphia.

You'll host live casino games — Blackjack, Roulette, Baccarat — on camera from a professional broadcast studio while players join online from around the world.

No casino experience needed. No dealing experience required.

If you've worked in customer service, call centers, retail, reception, or as a cashier or agent, you may already have exactly what it takes.

Job Description

This is not another customer service job.

No headsets. No call queues. No angry customers on hold. No scripts to read off a screen. No register to operate.

You'll sit in a modern broadcast studio, host live casino games on camera, and create a professional, engaging experience for online players around the world.

Think: customer service skills + live hosting + studio environment.

The communication skills you already have transfer directly here. The games? We teach you those.

Take a Studio Tour and see what our Game Hosts do: https://bit.ly/3yKKeU0

What You'll Do

• Host live casino games on camera including Blackjack, Roulette, and Baccarat
• Speak to online players in a friendly, clear, professional way
• Follow game procedures and on-screen prompts
• Keep the game moving smoothly and engagingly
• Bring confidence, focus, and personality to every shift
• Complete paid dealer training through Evolution Academy

Why Customer Service People Succeed Here

If you've worked in call centers, retail, reception, customer service, or as a cashier or agent, you already know how to:

• Stay professional when the pressure is on
• Communicate clearly with all kinds of people
• Follow procedures without losing your personality
• Stay focused through a long shift
• Represent a brand with confidence
• Show up and deliver consistently

Those skills are exactly what our players experience on the other side of the screen.

Why This Job Is Different

• On-camera studio role — not a call center or retail floor
• No headsets, no call queues, no registers
• No angry customers — players are here to have fun
• No casino floor — no smoke, no chips, no cash handling
• Paid dealer training — zero experience needed
• Consistent full-time schedule
• Tips on top of your hourly rate
• Real career growth within a global company
• A job people can't stop asking you about

We Offer

• $17.25/hr+ including base rate and guaranteed tip rate, averaging $20–25/hr
• Performance-based bonus opportunity
• 15 days paid vacation annually
• 5 sick days
• Paid breaks — earn tips during breaks
• Full-time guaranteed hours
• Paid dealer and game technique training
• 50% discount on garage parking 1 block from the studio
• Medical, dental, and vision insurance
• Company-paid life and AD&D insurance
• Commuter FSA
• Discounted on-site gym
• Nationwide employee discount program
• Modern studio with break room and refreshments
• 401(k) match
• Career growth opportunities

Current Openings — Full Time

• 3pm – 11pm
• 5pm – 1am
• 7pm – 3am
• 11pm – 7am

Weekend availability required.

Who We're Looking For

You may be a strong fit if you:

• Have customer service, call center, retail, reception, or cashier experience
• Are comfortable being on camera
• Communicate clearly and professionally
• Can follow procedures consistently
• Are reliable, punctual, and professional
• Want to use your people skills in a completely different environment
• Are open to evenings, weekends, and holidays

No casino or dealer experience required. We will train you.

#EVOPAH

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand

Qualifications

• Must be 21 years of age or older
• Must pass required background checks
• Must be able to obtain and maintain a valid Pennsylvania and West Virginia gaming license
• Must be able to work evenings, weekends, and holidays
• Must wear assigned uniform and maintain professional appearance standards
• Strong communication skills and a positive, professional attitude
• Customer service, call center, retail, reception, or cashier experience preferred
• Responsible, dedicated, and dependable

Additional Information

All your information will be kept confidential according to EEO guidelines

Job Type: Full-time

Physical Requirements

• Prolonged sitting at counter-height chairs and tables
• Repeated use of both hands and arms
• Full mobility and dexterity in upper extremities
• Ability to see and read a chat screen from 4+ feet away
• Ability to communicate verbally to players
• Ability to lift up to 10 lbs. when needed
• Ability to work assigned shifts including evenings, weekends, and overnights

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned as business needs evolve.