Federal way

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

About The Role

We are seeking a dedicated clinical support professional for our Clinic Operations team in Federal Way. In this hourly, part-time role, you will support day-to-day clinic workflows by assisting providers, clinical staff, and patients to ensure efficient, safe, and compassionate care delivery. You will perform routine clinical tasks such as point-of-care testing (POCT), EKGs, blood draws, and medication administration, while also handling key front-desk responsibilities including answering phones, checking patients in, and rooming patients. This position is ideal for someone early in their healthcare career, with at least 1 year of relevant experience, who is comfortable multitasking between clinical and administrative duties in a fast-paced, team-oriented environment.

What You'll Do

• Perform point-of-care testing (POCT) in accordance with established protocols and quality standards.
• Conduct and document EKGs accurately, ensuring proper patient preparation and equipment use.
• Perform blood draws (phlebotomy) safely, following infection prevention and specimen handling guidelines.
• Administer medications as directed by providers and in accordance with clinic policies and scope of practice.
• Room patients by obtaining and documenting vital signs, chief complaints, and relevant medical history.
• Check patients in at the front desk, verify demographics and insurance information, and update records in the system.
• Answer incoming phone calls, route messages, schedule or reschedule appointments, and provide basic information to patients.
• Assist with maintaining exam rooms and clinical areas, including cleaning, restocking, and equipment readiness.
• Support providers and nursing staff during patient visits, procedures, and follow-up care coordination.
• Document all patient interactions, clinical procedures, and administrative actions accurately in the electronic health record (EHR).
• Follow all clinic policies, procedures, and regulatory requirements related to patient safety, privacy, and confidentiality.
• Contribute to a positive patient experience by providing courteous, timely, and culturally sensitive service.
• Collaborate with the Clinic Operations team to improve workflows, reduce wait times, and enhance overall clinic efficiency.

Qualifications

• Minimum 1 year of recent experience in an outpatient clinic, physician office, or similar healthcare setting.
• Demonstrated experience performing POCT, EKGs, blood draws, and basic clinical support tasks.
• Ability to safely administer medications within applicable certification, licensure, and clinic policies.
• Comfortable handling both clinical and front-desk duties, including answering phones and checking patients in.
• Strong customer service skills with the ability to communicate clearly and professionally with patients, families, and staff in English.
• Basic proficiency with computers and ability to learn and use an electronic health record (EHR) system.
• Knowledge of standard infection prevention, safety, and patient privacy practices (e.g., HIPAA).
• Excellent organizational and multitasking skills with strong attention to detail and accuracy in documentation.
• Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities.
• High school diploma or equivalent required; completion of a medical assistant, phlebotomy, or related clinical training program preferred.
• Current BLS/CPR certification or ability to obtain prior to start date, as required by clinic policy.
• Availability to work part-time, hourly shifts as scheduled within Clinic Operations in the Federal Way area.