Key skills
WorkdayCommunication
About this role
$15.00 - $18.39 PER HOUR
GENERAL PURPOSE:
The purpose of this position is to sell coffee and gelato items by providing remarkable customer service. This position will maintain quality standards and product levels of all products at the Café. This person will be preparing coffee and espresso drinks, serving and sampling gelato, serving baked goods, receiving and stocking product, and providing exceptional customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Follows established departmental and store policies and procedures
• Ensures the quality and freshness of all products and services the Café provides
• Responsible for maintaining the appropriate product assortment and inventory levels for the Café
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Ensures the Café area is cleaned and sanitized daily and meets the company standards for appearance
• Delivers excellent customer service to all customers
• Prepares coffee and espresso drinks
• Samples and serves gelato
• Serves baked goods
• Receives and stocks product for the Café
• Cashiers for products purchased at the Café
• Assists as needed to ensure the success of the Bakery as a whole
MARGINAL DUTIES & RESPONSIBILITIES:
Performs other job-related duties as assigned.
NATURE OF WORK CONTACTS:
• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers
TRAINING & QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired knowledge, skills, and abilities:
A high school diploma or GED preferred; one year of barista experience preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Current Food Handler’s Permit
• Must enjoy working with and handling coffee/gelato items
• Should have a passion for preparing, eating and drinking food and beverages, particularly coffee and gelato products
• Basic math skills for making change
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays
PHYSICAL/SENSORY DEMANDS:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot, cold, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.
We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.
GENERAL PURPOSE:
The purpose of this position is to sell coffee and gelato items by providing remarkable customer service. This position will maintain quality standards and product levels of all products at the Café. This person will be preparing coffee and espresso drinks, serving and sampling gelato, serving baked goods, receiving and stocking product, and providing exceptional customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Follows established departmental and store policies and procedures
• Ensures the quality and freshness of all products and services the Café provides
• Responsible for maintaining the appropriate product assortment and inventory levels for the Café
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Ensures the Café area is cleaned and sanitized daily and meets the company standards for appearance
• Delivers excellent customer service to all customers
• Prepares coffee and espresso drinks
• Samples and serves gelato
• Serves baked goods
• Receives and stocks product for the Café
• Cashiers for products purchased at the Café
• Assists as needed to ensure the success of the Bakery as a whole
MARGINAL DUTIES & RESPONSIBILITIES:
Performs other job-related duties as assigned.
NATURE OF WORK CONTACTS:
• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers
TRAINING & QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired knowledge, skills, and abilities:
A high school diploma or GED preferred; one year of barista experience preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Current Food Handler’s Permit
• Must enjoy working with and handling coffee/gelato items
• Should have a passion for preparing, eating and drinking food and beverages, particularly coffee and gelato products
• Basic math skills for making change
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays
PHYSICAL/SENSORY DEMANDS:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot, cold, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.
We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.