Key skills
Communication
About this role
Description
St Elizabeth, an Illuminus Community, is seeking a detail-oriented, friendly, and customer-focused Administrative Office & Reception Assistant. This role is responsible for answering telephones, greeting and directing visitors, and providing essential support to the administrative office. The ideal candidate will excel at creating positive first impressions, maintaining effective communication, and delivering high-quality customer service to residents, families, and guests.
Schedule: Full-Time, Monday - Friday during core business hours.
St. Elizabeth Home, an Illuminus Community, offers long-term care and short-term rehabilitation in a skilled nursing setting. Originally founded in 1967, St. Elizabeth is located just blocks from downtown Janesville in the beautiful Courthouse Hill Historic District between Upper Courthouse Park and Jefferson Park.
Although small enough to make everyone living and working on campus truly feel like a family, St. Elizabeth offers those we care for a wide range of services and support. We are a not-for-profit, community-based organization serving persons of all faiths. No matter your situation or beliefs, our purpose is to provide care that transcends.
Summary of Responsibilities
- Establish and enhance all impressions and encounters with residents, family members, and visitors.
- Maintain and actively promote effective communication with residents and family members/personal representatives.
- Maintain a positive image in the facility in alignment with our mission, vision, and values.
- Greet and direct visitors; answer telephones and route calls to the appropriate person.
- Sort and distribute incoming mail; prepare bulk outgoing mail.
- Distribute resident status forms and on-call lists.
- Collect and maintain admission documentation.
- Transport lab specimens.
- Stock supplies and personal protective equipment.
- Arrange transport for resident appointments.
- Prepare for appointments by making sure paperwork is sent with the resident.
- Prepare admission and clinic paperwork is gathered and provided to nursing department.
- Manage copy and mail machine repairs, and order toner and office supplies.
- Perform typing and clerical duties for administrative staff.
- Perform other similar duties as needed.
Requirements
- 2–3 years of experience in a customer service role.
- Proficiency with word processing and spreadsheet software.
- Strong typing and filing abilities.
- Proficient computer skills and comfort learning new systems.
- Commitment to quality programs and services for all residents and patients.
- Upbeat and personable communicator with strong customer service skills.
- Ability to relate well to residents/patients, families, staff, and the broader community.
- Ability to work cooperatively with other team members.
- Ability to maintain and protect the confidentiality of information.
- Ability to exercise independent judgment and make sound decisions.
- Ability to tolerate interruptions and remain flexible with daily routines.
Benefits
- Health (Free Primary Care), Dental, & Vision Insurance
- Flexible Spending Account (Medical and Dependent Care)
- 401(k) with Company Match
- Employee Referral Bonus Program.
- Educational Advancement/Training Opportunities
- Paid Time Off and Holidays acquired from day one of hire.
- Financial and Retirement Planning at No Charge
- Basic Life Insurance & AD&D - Company Paid
- Short Term Disability - Company Paid
- Voluntary Ancillary Coverage
- Employee Assistance Program
- Benefits vary by full-time, part-time, and PRN status.
If you are compassionate, dependable, and excited about making a positive impact, we would love to meet you. Apply today and help create meaningful moments every day for the residents we serve! We invite you to visit our website for more information and look forward to meeting you!
Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart, management support and consulting.
The people of Illuminus are not just our colleagues, our employees, our residents—they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.