Service Desk Technician
Twinsburg, Ohio, United States of America
Contract
2 days ago
Key skills
Active DirectoryCommunication
About this role
Location: Twinsburg, OH Salary: TBD Description: Service Desk Technician
Role Type: Onsite Technical Support (Level 1 & Level 2)
Environment: Technical / Manufacturing
Experience Level: 2-5 Years
Summary:
Provide hands-on, customer-focused IT support within a manufacturing and technical environment. This position is responsible for day-to-day IT operations, direct user troubleshooting, hardware setups, and executing ongoing laptop refresh initiatives.
Core Responsibilities:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Role Type: Onsite Technical Support (Level 1 & Level 2)
Environment: Technical / Manufacturing
Experience Level: 2-5 Years
Summary:
Provide hands-on, customer-focused IT support within a manufacturing and technical environment. This position is responsible for day-to-day IT operations, direct user troubleshooting, hardware setups, and executing ongoing laptop refresh initiatives.
Core Responsibilities:
- End-User Support: Deliver Level 1 and Level 2 hardware, software, peripheral, mobile, and basic network troubleshooting via tickets, phone, and in-person interaction.
- Laptop Refresh & Deployment: Handle the full lifecycle of device replacement-including imaging, configuration, data migration, user setup, staging, and asset tracking.
- System Administration: Execute basic Active Directory tasks (password resets, account modifications) and resolve connectivity issues like VPN and Wi-Fi access.
- Documentation: Maintain accurate records of technical incidents, resolutions, and local hardware inventory.
Requirements:
- Experience: 2-5 years in a dedicated Service Desk, Desktop Support, or IT Support capacity.
- Technical Environment: Strong proficiency supporting Windows OS, Microsoft Office 365, and standard ticketing platforms.
- Infrastructure Basics: Practical familiarity with Active Directory administration and basic networking principles.
- Soft Skills: Proven customer service, clear communication, and structured problem-solving capabilities in a fast-paced environment.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!