Technical Program Manager - Customer Success Enablement

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to create additional revenue streams for organizations. The Technical Program Manager will oversee the execution of technology and AI-related business offerings, ensuring operational excellence and effective stakeholder management.

Responsibilities:

• Support portfolio leads with day-to-day program execution and release operations activities
• Coordinate across business program managers, engineering teams, and operations stakeholders to ensure key deliverables remain on track
• Track active projects, dependencies, milestones, and timelines, proactively driving follow-up actions to completion
• Manage and support release management processes, including intake, validation, scheduling, and execution activities
• Assist with catalog maintenance, offering updates, asset management, and retirement tracking
• Maintain portfolio dashboards, reporting mechanisms, and status communications to provide accurate visibility into program health and progress
• Facilitate operational reviews and stakeholder meetings, capturing action items and ensuring timely follow-through
• Monitor program metrics and performance indicators to support decision-making and portfolio planning
• Drive task management and coordination across multiple teams and initiatives simultaneously
• Identify opportunities for process improvements, standardization, and operational efficiencies
• Support end-of-year planning activities, portfolio reviews, and ongoing operational initiatives
• Ensure documentation, reporting, and operational artifacts remain accurate and up to date

Requirements:

• 2–4 years of experience in Program Coordination, Project Management, Release Operations, or a related operational support role
• 3–4 years of experience using technical and reporting tools such as Azure DevOps (ADO), Power BI, SQL, or similar platforms
• 3–4 years of experience creating and maintaining dashboards, reports, analytics, and performance tracking metrics
• 3–4 years of experience supporting program execution with a strong technical or analytical focus, including process tracking, workflow management, and data analysis
• Experience managing multiple concurrent workstreams, priorities, and deadlines in a fast-paced environment
• Strong organizational skills with exceptional attention to detail and follow-through
• Demonstrated ability to coordinate cross-functional stakeholders and drive action items to completion
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Teams
• Ability to analyze data, identify trends, and communicate insights effectively
• Experience supporting a portfolio lead, program owner, or senior stakeholder in an operational or program support capacity
• Experience working in technology-focused organizations supporting software, platform, cloud, AI, or digital transformation initiatives
• Strong hands-on experience with Azure DevOps (ADO) for tracking work items, releases, backlogs, and program execution activities
• Experience with release management, product lifecycle management, or portfolio operations processes
• Familiarity with business performance reporting, KPI tracking, and executive-level status reporting
• Experience developing process improvements and operational standards across teams
• Ability to work independently while effectively navigating ambiguous or evolving priorities
• Experience collaborating with geographically distributed or global teams