Sr AI Engineer I - Global Servicing Technology

American Express is a leading financial services company known for its commitment to innovation and customer service. The Sr. AI Engineer will play a crucial role in advancing AI-driven transformation in Dispute and Fraud Servicing, developing intelligent, scalable solutions that enhance customer servicing and operational effectiveness.

Responsibilities:

• Design and build scalable AI and agentic systems to improve customer engagement and the dispute and fraud servicing experience
• Build intelligent workflows that use context, enterprise data, and tools to support decisions in dispute and fraud servicing
• Design and deliver production-ready AI solutions, including LLM apps, RAG systems, and personalization features, with high accuracy, reliability, and auditability
• Use LLMs, GenAI, or applied machine learning to build and run large-scale AI solutions
• Improve operations with AI-based monitoring, quality checks, and governance through automation and analytics
• Build and support shared AI platforms, including agent orchestration, evaluation systems, and scalable model deployment pipelines
• Own end-to-end delivery, from problem definition and prototyping to deployment, monitoring, and ongoing improvement
• Work closely with product, engineering, and business teams to turn complex problems into effective AI solutions
• Ensure all AI systems meet enterprise standards for security, compliance, explainability, and responsible AI