Customer Service Trainer Instructional Designer

Kforce Inc is seeking a Customer Service Trainer Instructional Designer for a contract-to-hire opportunity in Saint Louis, MO. The role involves creating and managing training programs that enhance the skills of Customer Service Representatives, ensuring they can provide excellent service across various communication channels.

Responsibilities:

• Building scalable, data-informed learning and enablement programs that empower Customer Service Representatives (CSRs) to deliver exceptional customer interactions across voice, chat, and email channels
• Focuses on onboarding, continuous learning, performance support, and change enablement-ensuring training evolves alongside business growth, technology adoption, and shifting customer expectations

Requirements:

• Bachelor's degree in Education, Business, Organizational Development, or related field, or equivalent experience
• 3+ years of experience in training, learning and development, customer service, or contact center operations
• Dynamic and confident facilitator with strong presentation and communication skills
• Comfortable delivering both soft skills and technical training content in a virtual environment
• Strong instructional design and content development capabilities
• Proficiency with LMS platforms, virtual training tools, and Microsoft Office
• Ability to design scalable learning solutions and adapt quickly to change
• Strong organizational skills with the ability to manage multiple initiatives and meet deadlines
• Experience supporting a growing or fast-paced environment