Pega AI & CDH Software Engineer Consultant (Remote)

First Citizens Bank is seeking a highly hands-on Pega AI and Customer Decision Hub (CDH) Architect. The individual will have deep, hands-on experience implementing Pega AI capabilities and Pega CDH, responsible for designing, configuring, developing, integrating, troubleshooting, and implementing Pega AI and Customer Decisioning solutions.

Responsibilities:

• Design, configure, and implement Pega AI capabilities
• Implement Pega Knowledge Buddy solutions
• Implement Pega Voice AI capabilities
• Design and implement AI-powered workflows and AI orchestration
• Configure and integrate LLMs and external AI services with Pega
• Implement Pega AI components and AI-powered business solutions
• Configure and optimize Next-Best-Action strategies
• Build customer decisioning strategies and engagement policies
• Configure adaptive models and predictive models
• Implement real-time decisioning capabilities
• Configure customer profiles, propositions, and eligibility rules
• Develop customer journeys and engagement strategies
• Integrate Pega with enterprise APIs, data platforms, and AI services
• Troubleshoot and optimize AI and decisioning solutions
• Support AI governance, model governance, and responsible AI requirements
• Follow Pega guardrails and implementation best practices

Requirements:

• Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
• OR
• High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
• 5+ years of hands-on Pega CDH experience
• 3+ years of hands-on Pega AI experience
• Experience implementing Pega Knowledge Buddy
• Experience implementing Pega Voice AI
• Experience with Pega AI capabilities and AI-powered workflows
• Experience integrating LLMs and AI services
• Strong experience with Next-Best-Action Designer
• Strong experience with Strategy Designer
• Strong experience with adaptive and predictive models
• Strong experience with customer decisioning
• Strong experience with REST APIs
• Strong experience with JSON, XML, and SQL
• Experience with real-time and event-driven integrations
• Pega Certified Decisioning Consultant (PCDC)
• Pega Lead Decisioning Architect certification
• Banking or financial services experience
• Experience with AI governance and model governance
• Experience with enterprise AI implementations
• Experience with customer engagement and personalization