IT Business Analyst

West 4th Strategy, LLC is seeking an experienced Business Analyst for the National Park Service, Denver Service Center. The role involves providing enterprise-level IT support and business process analysis, utilizing Microsoft cloud technologies to enhance collaboration and data management.

Responsibilities:

• Provide support for SharePoint Online, including provisioning Teams/SharePoint sites and project folders, managing permissions, and securing content
• Maintain an enterprise scale collection of division specific, custom folder structures, within each project SharePoint site
• Provide support for Microsoft Project Online, including creating and updating projects, managing permissions, and maintaining lookup tables
• Gather and document requirements for new projects, enhancements, and system integrations
• Facilitate requirements gathering workshops and prototyping sessions with business stakeholders to document current business procedures
• Translate requirements into structured user stories and establish acceptance criteria, including functional and non-functional requirements
• Conduct systems analysis and create design alternatives for projects involving new applications, enhancements, and system integrations
• Analyze feasibility of proposed changes and develop systems design alternatives, data models, and interface mappings
• Provide Quality Assurance (QA) support for modifications made to Power BI reports and assist in systems testing
• Provide ongoing customer support for SharePoint Online, including conducting informal training, researching technical issues, and responding to customer inquiries
• Coordinate project tasks, develop project documentation, and create test plans as needed
• Produce and maintain business and technical documentation to support IM projects

Requirements:

• Bachelor's degree in computer science, information systems, engineering, business, or relevant discipline with some technical and/or quantitative basis
• 2+ years of experience gathering and documenting business requirements, facilitating stakeholder workshops, and producing user stories and acceptance criteria in an IT or enterprise systems context
• Demonstrated experience supporting or administering Microsoft Project Online, SharePoint Online, or Power Platform (Power Apps, Power Automate, Power BI) in a business analyst or functional support capacity
• Experience conducting systems analysis, evaluating design alternatives, and performing quality assurance or user acceptance testing for software enhancements, reports, or enterprise workflows
• 4+ years of experience can be substituted for the degree requirement
• Each year of completed master's or PhD degree-level coursework equates to 1 year of experience
• U.S. citizenship required since this role supports the U.S. federal government
• Must be eligible to obtain a DOI Access Card and complete a background investigation in accordance with HSPD-12