Customer Service Representative I (Remote)

AdvaCare Systems is a company focused on providing healthcare services, and they are seeking a Customer Service Representative I. This role is responsible for being the first point of contact for all internal and external customers, handling inquiries and scheduling services.

Responsibilities:

• Answer phones in a friendly, professional, customer-centric manner
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting
• Point of primary contact for all customer service-related issues

Requirements:

• Empathy, passion, and enthusiasm for helping those in need
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
• Ability to compose clear, concise messages via email and instant message
• Ability to speak clearly and articulately when working with internal and external customers on the phone
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up