Lead Software Quality Assurance Engineer (Remote - Louisiana)

Louisiana Health Service & Indemnity Company is seeking a Lead Software Quality Assurance Engineer to deliver automated solutions for software processes. The role involves planning, organizing, and tracking testing activities to ensure successful project deployment, while also collaborating with various teams to meet quality needs.

Responsibilities:

• Identify opportunities for inserting more quality within software processes
• Design and execute QA tests
• Run tests for databases, systems, networks, applications, hardware and software
• Identify bugs and quality issues in development, service or business processes
• Collaborate with other business units to understand the business and ensure their quality needs are being met
• Troubleshoots tools, systems, and software
• Troubleshoots reported test data defects and inconsistent outcomes in conjunction with the business to be used during the testing process
• Tracks, monitors and analyzes performance and production issues, and implements improvements
• Ensures the collected data is within required quality standards
• Maintains the quality of test repository by managing testing processes and assisting business to test and meeting goals
• Designs and delivers end-user training and training materials
• Provides guidance, training, and problem-solving assistance to other team members
• Provides input and adheres to process, policies, and standards
• Keeps customer informed about data validation tool problems and resolutions
• Conducts research and makes recommendations on data products and services
• Determines criteria for assessing issues and opportunities
• Engages business and technical leaders in the identification of medium-term business solutions consistent with best practices for cross-functional implementation
• Leads research and summarizes requirements for the engagement
• Researches the underlying needs of business partners and recommends options with cost benefits
• Monitors performance trends and updates business partners and senior management on progress
• Researches organizational and professional trends
• Challenges conventional thinking and traditional ways of operating and invites stakeholders to identify issues and opportunities
• Diagnoses problems using formal problem-solving tools and techniques from multiple angles
• Proficient in the use of multiple test plan construction tools

Requirements:

• Bachelor's in Computer Science, Information Systems, Business Management required
• Four years of related experience can be used in lieu of a Bachelor's degree
• 7 years of related quality assurance testing experience
• Professional systems or programming background; database technologies and SQL; testing web, client-server, infrastructure, business process, or mainframe applications; testing systems installation and maintenance; and experience with Microsoft TFS/ Azure DevOps
• Experience with distributed organizations
• Experience leading multiple projects with distributed teams
• Mobile testing lead experience, including planning and conducting functional and performance testing
• Experience working with management to create mobile testing standards
• Automated testing experience, including planning and conducting functional and performance testing
• Automated testing tools and QA methodologies
• Experience working with management to create automated testing standards
• Certifications in software quality, or technical equivalent