IT Business Support Analyst / Sr Technical Analyst - Remote

Prudent Technologies and Consulting, Inc. is seeking an IT Business Support Analyst/Sr. Technical Analyst to provide technical and operational support for the inventory automation platform (Carma) and related applications. This role ensures system reliability and user satisfaction across departments by collaborating with various teams and managing system performance.

Responsibilities:

• Managing tickets related to system integration issues, life cycle to development related
• Assist with data migration from legacy to forward systems
• Managing ServiceNow tickets tied to system integration and lifecycle/development issues
• Supporting data migration and platform consolidation efforts
• Collaborating across IT, SE&D, Operations, and vendor teams
• Monitoring system performance and contributing to ongoing improvements
• Providing support beyond a traditional helpdesk level (strong critical thinking and problem-solving)

Requirements:

• Knowledge of enterprise applications and IT support processes
• Strong problem-solving and analytical skills
• Effective communication and customer service orientation
• Familiarity with ServiceNow ticketing systems
• Data center experience is a plus
• Working knowledge of Microsoft Excel for tracking, analysis, and reporting
• Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems