Principal Product Manager, Dragos Cloud

Dragos, Inc. is on a mission to defend industrial organizations with best-in-class technology in ICS/OT Cybersecurity. They are seeking a Principal Product Manager to lead the Cloud Platform product team, focusing on unifying customer experience and integrating various product capabilities into a seamless platform.

Responsibilities:

• Own the vision, strategy, and quarter-over-quarter roadmap for the Dragos Cloud Platform, replacing the existing Customer Portal with a unified experience that brings every customer-facing capability together under a single login
• Define the platform architecture strategy, including the central API layer, authentication and identity approach, and how the platform consistently serves both SaaS and hybrid on-premises customers
• Lead the integration of Dragos's key product surfaces, including threat intelligence, community defense, managed services, AI, and compliance reporting, into the unified platform experience
• Own artifact delivery, fleet management, and entitlement features, giving customers a single place to download platform updates and content, monitor their on-premises deployments, and manage their product subscriptions
• Drive a coherent customer experience across the SaaS portal and on-premises interfaces, and define proactive service flows that surface the right support and success touchpoints at the right moment
• Partner with feature teams across Dragos to align on integration boundaries, shared platform services, and a consistent API surface
• Engage directly with customers and customer-facing teams to discover and validate use cases, gather feedback, and iterate on product direction
• Collaborate with internal stakeholders to identify opportunities, make prioritization and trade-off decisions, and communicate requirements to Engineering with clear business rationale
• Define and track product KPIs, including platform adoption, migration progress, and time-to-value for newly integrated capabilities
• Support Sales with competitive insights and customer guidance; shape go-to-market positioning that connects the unified platform to customers' operational continuity and security operations needs

Requirements:

• 10+ years of Product Management experience building enterprise SaaS platforms, cloud products, or multi-product unified experiences, ideally in cybersecurity or adjacent technology domains
• Strong understanding of cloud platform and API architecture, including centralized API design serving multiple client types, authentication and identity at scale, and multi-tenant SaaS delivery
• Experience leading platform consolidation or portal replacement, including managing feature migration, driving customer adoption, and maintaining continuity across the transition
• Technical fluency with APIs, data models, and backend workflows, with the ability to partner closely with Engineering and make informed architecture trade-off decisions
• Proven track record of shipping successful products, including outcome-driven roadmap management, go-to-market strategy, and backlog prioritization
• Excellent communication and influence skills, with the ability to drive alignment across engineering, design, sales, and executive stakeholders
• Strong organizational and time-management skills, with a collaborative approach to team dynamics and willingness to travel (~10%) for customer meetings, conferences, or company events
• Experience with fleet or device management, entitlement and subscription visibility, or compliance reporting features in enterprise SaaS products (a plus)
• Direct experience with OT/ICS cybersecurity, either on the customer side or having built or supported an OT security product (a plus)