Developer Success Engineer

LiveKit is building the infrastructure layer for the agentic era of computing. They are seeking a Developer Success Engineer who will support developers, triage bugs, and ensure customer success on their platform.

Responsibilities:

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers
• Collaborate and support community efforts, specifically around technical issues
• Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform
• Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

Requirements:

• are an engineer at heart, and don't mind reading more code than you write
• are a natural teacher who finds joy in helping others learn and succeed
• can break down complex technical concepts in a way that's easily understood by others
• enjoy learning new programming languages quickly and prototyping
• care deeply about the developer experience and the success of the people building on our platform
• have excellent spoken and written English
• A practicing engineer with demonstrated ability to build, ship, and debug production software
• Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
• A clear written and verbal communicator who can adapt your message to technical and non-technical audiences
• Curious, fast-learning, and energized by ambiguity
• Customer-focused — you feel the difference between solving a ticket and solving the underlying problem
• You've literally done this role before
• Experience working with a community of developers
• Contributions to open source
• You've built something with LiveKit
• You're multilingual — LiveKit has users around the world