AI Capability & Enablement Lead

David Jones has been shaping Australian retail for over 180 years, and right now, we're in the middle of something genuinely exciting! As we invest in transforming how our people work, learn, and grow, we're looking for an experienced AI Capability & Enablement Lead to join our People Experience & Transformation team on a limited tenure basis and help us get this next chapter right.

 

What You'll Be Driving

Sitting within a team focused on meaningful, human-centred transformation, you'll lead the design and delivery of AI enablement initiatives across the David Jones workforce. Your remit will span:

• Developing and executing an AI capability uplift strategy aligned to our people and business transformation agenda
• Partnering with HR, Technology, and operational leaders to embed practical AI literacy across teams at all levels
• Designing learning frameworks and enablement resources that make AI tools accessible and relevant to everyday work
• Measuring adoption and impact, using insights to refine approaches and demonstrate value to senior stakeholders

 

What You'll Bring

• Demonstrated experience leading AI, digital, or technology enablement programs in a large, complex organisation
• Strong capability in change management and learning design, with a track record of shifting how people work at scale
• The ability to translate technical concepts into clear, practical guidance for non-technical audiences, from store teams to the executive level
• Experience working in or alongside retail, consumer, or similarly customer-facing environments is highly regarded
• Confident stakeholder engagement skills with the credibility to influence at senior levels
• Tertiary qualifications in HR, organisational development, education, or a related discipline

 

Why David Jones

This is a role with real scope and a clear mandate — you won't be building a business case for transformation, you'll be leading it. David Jones offers a collaborative, curious culture where the People Experience & Transformation team has genuine influence.

You'll enjoy generous team member discounts across our stores, access to a supportive and experienced leadership group, and the satisfaction of work that shapes how thousands of people experience their careers with one of Australia's most iconic retailers. Based in our Melbourne CBD office, this limited tenure position offers a hybrid and flexible working environment.