Client Service Analyst - (9 Months Fixed Term Contract)
Korea, Republic of
Full Time
22 hours ago
Key skills
CommunicationProblem SolvingTime ManagementAccount Management
About this role
Job Summary
As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporate clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.
Job Responsibilities
- Act as the primary and trusted contact for Corporate clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
- Identify and escalate issues in a timely manner
- Deliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactions
- Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction
- Provide back-up customer service function to team members when required
- Take ownership in pending cases through a close follow-up and proactively make an update to clients
- Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank’s operational process and product functionalities
Required Qualifications, Capabilities, and Skills
- A strong understanding of the cash management business, products, and operational procedures
- Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
- Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
- Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
- Ability to work well within tight deadlines and good time management skills are required
- Fluency in verbal and written English communication skills
- Strong problem solving skills to provide quick resolution on issues
Preferred qualifications, capabilities, and skills:
- Experience in an established Financial Institution with Treasury Services experience (preferably in a client facing role)
This role is intended to be for an initial term of 9 months only, however, subject to business needs, the contract may be extended or converted to permanent employment
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.