What you’ll do:

Based onsite in our Arnage site and working across multiple French sites, you will help end-users resolve issues with GKN Technology.

Day to day duties will include:

Ensure the processing of incidents and requests via the ticketing tool
Respond to user incidents, troubleshoot and diagnose problems and identify solutions with IT equipment and applications
Deliver agreed changes to local IT configuration, aligning to Global Standards whilst following GKN IT policies and procedures
Update knowledge articles after resolution
Participate in the upgrade of equipment according to the defined life cycle
Train users on IT best practices and cybersecurity
Manage user accounts (create, modify, delete)
Manage local equipment, software and backups

What you’ll need:

Strong proficiency in IT support from 1st line queries to more complex project change with experience in:

Fluency in English both written and verbal

Mobility :

Regular travel is to be expected :

- Once a month to our site In Poissy.

- 2 to 3 times a year to our site in Ribemont.

- Once a year to international sites.

Why you’ll love working here:

Market leading company with lots of potential

An organisation where you can commit to the long-term

Working in OneIT team with colleagues around the globe

IT Technician (H/F)

Key skills