Part - Time Guest Operations Senior Generalist

Title: Part Time Guest Operations Senior Generalist

State Role Title: Retail Specialist II

Hiring Range: $19.00 to $21.00/Hourly

Pay Band: 3

Agency: The Science Museum of Virginia

Location: Broad Street Station

Agency Website: https://smv.org/

Recruitment Type: General Public - G

Job Duties

The Science Museum is seeking an energetic, hospitality-focused Guest Operations Senior Generalist to provide leadership support as part of our Guest Operations team.

In this role, you will serve as Manager on Duty (MOD) in the absence of the Guest Operations Manager of Guest Services and Museum, delivering exceptional customer service and creating a welcoming, engaging visitor experience for guests, vendors, and staff. Oversee daily operations in admissions, the gift shop, and concession areas, ensuring smooth, efficient service aligned with the Museum’s mission and values.

Please note that this is a part-time position and hours will vary each week based on operations but no more than up to 29 hours a week on average with a maximum of 1500 hours in a 12-month period. No state benefits are provided. Interested candidates must apply at https://jobs.virginia.gov/

Minimum Qualifications

The ideal candidate will have demonstrated experience handling cash and credit card transactions while following established cash control procedures. They must be able to work independently, manage multiple tasks in a dynamic environment, and build effective working relationships through genuine customer engagement and service. Strong supervisory, interpersonal, verbal, and written communication skills are essential, including experience overseeing paid and/or unpaid staff, volunteers, and the public. The candidate should be able to read, understand, and interpret written materials and oral instructions and possess working knowledge of PC software and hardware, including Google Workspace and Microsoft Office Suite. Sufficient visual and hearing abilities are also required to effectively respond to public needs and perform detailed work. Must be comfortable with crowds and enjoy working with children and individuals of all ages. Availability to work weekends, holidays, and occasional evenings is required.

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.

The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.

As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.

Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

The Science Museum will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources

Phone: ‪804.372.3766‬

Email: hr@smv.org

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.