SR CUSTOMER SVC REPRESENTATIVE

The salary for this position is: $4,235.00 - $5,633.00 monthly.

Thurston County Treasurer’s Office is seeking a professional, motivated, and dependable candidate for the position of Senior Customer Service Representative to join our team. The Senior Customer Service Representative is responsible for coordinating the daily workflow for the customer service unit and acting as the lead worker for unit employees. Assists co-workers in resolving customer service issues and related paperwork. Coordinates with other County offices impacted by the delivery of phone and counter service relative to tax collection and administration and is responsible for processing payments.

Essential functions may include, but are not limited to, the following:

• May act as lead worker for the customer service unit. Coordinates and balances daily workflow and staff schedules, organizes and provides training to staff, and assures that work is completed in a timely manner.
• Provides assistance to co-workers in resolving customer service issues.
• Serves as a liaison between Treasurer's office and other County offices impacted by the delivery of phone or counter service for tax collection and administration. Represents the Treasurer's office at meetings.
• Participates in tax statement design, processes adjustments to tax rolls, and prepares refund documentation for adjustments.
• Balances all payments, assures that related computer system information is accurate. Resolves all exceptions and performs related research functions, as necessary.
• Performs any other customer service duties within the section, which include processing property and excise tax payments, verifying the accuracy of excise tax documents, receiving funds from outside agencies and verifying amounts, preparing bank deposit, issuing mobile home movement certificates, and calculating advance tax as required by law.
• May assume responsibility for the customer service unit in absence of the supervisor.

To view the full job classification, click here: Sr. Customer Service Representative 

 

WORKING CONDITIONS:

• Work Environment – Work is generally performed in an office environment, both while working at the customer service counter and at a personal computer workstation. Lifting and carrying of records, files, cash drawers, and other materials weighing up to 40 lbs. may be required on an occasional basis. Certain tasks may require long periods of standing or sitting.
• Schedule - Monday – Friday, 8:00 a.m. – 5:00 p.m. Workload demands may occasionally require work outside the assigned work hours.
• Travel Requirements - Occasional travel may be required to attend meetings or trainings.
• Customer Interactions - Daily interactions via phone, in-person, and video with Thurston County staff and the public.

 

WHO WE ARE:

The Thurston County Treasurer’s Office is responsible for billing and receipting taxes and assessments, as well as receipting and reporting real estate excise taxes. Our office is responsible for the tax foreclosure processes on real and personal property. We are also the bank for the county’s government entities, which includes 40 outside districts like school districts, fire districts, utility districts and others. 

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage

 

WHAT WE OFFER OUR EMPLOYEES:

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com.

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold. 

 

QUALIFICATIONS: 

• High School Diploma or GED with one year of college or vocational coursework in business administration, office management, accounting or a related field.
• Three years of experience in an office environment with responsibility for performing a full range of senior level office tasks, and which includes extensive public contact.
• Ability to operate a 10 key calculator by touch with above average speed and accuracy.
• Ability to fully utilize a personal computer and related software programs.
• Must be bondable.

 

DESIRED SKILLS: 

• Ability to work under pressure and move between types of jobs without workflow disruption or errors.
• Ability to prioritize own work, as well as others, to meet deadlines and demands of highly seasonal work.
• Knowledge of legal descriptions, real estate terminology and documents.
• Knowledge of laws and regulations which govern tax collection and administration.
• Ability to effectively deal with the public on complex or technical issues.
• Knowledge of tax laws and Department of Revenue administrative codes.
• Knowledge of general bookkeeping procedures.
• Ability to formulate business correspondence and reports and to prepare and maintain clerical records.
• Ability to coordinate the work of other employees.

 

OTHER RELATED RECRUITMENT INFORMATION:

Questions about this recruitment? Please contact: Eric Sullivan, Program Manager, 360-786-5548 or Eric.Sullivan@co.thurston.wa.us 

 

This position is:

• Represented by a union
• Eligible for benefits
• Eligible for overtime under the Fair Labor Standards Act (FLSA)

 

Items requested for consideration:

• Application
• Resume
• Letter of Interest
• Supplemental Questions 

 

Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.

THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498.  Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.