Staff Scheduling Associate - Neuro Expansion

Join Cleveland Clinic Neurological Institute and become part of one of the world’s most respected healthcare organizations. We are expanding with a new, one-million-square-foot, 15-floor, state-of-the-art facility on Cleveland Clinic Main Campus designed to elevate care for complex neurological conditions — including spine injuries, epileptic seizures, movement disorders, multiple sclerosis and stroke.  

This advanced building brings every stage of care under one roof, featuring dedicated spaces for outpatient services, surgery, stepdown, ICU and epilepsy monitoring, as well as additional operating rooms and expanded ambulatory, infusion, imaging, EMG, sleep and rehabilitation services. We are welcoming new caregivers to collaborate within our multidisciplinary teams and contribute to nationally recognized, innovative neurological care. Join us and be part of the next wave of transformative care at Cleveland Clinic. 

As a member of the Centralized Staffing Operation team, you will conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals. In this role, you will review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios. Ultimately, your efforts help directly improve patient care and operations across the Cleveland Clinic Enterprise. 

A caregiver in this position works 3:00pm - 11:00pm.   

A caregiver who excels in this role will:  

• Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs. 

• Proactively generate and review 24-hour staffing projections.  

• Seek coverage via phone calls and/or texts for shifts and special circumstances. 

• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing. 

• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care. 

• Utilize multiple computer systems to communicate with nursing leadership of all hospitals. 

• Work collaboratively with nurse leadership to review current and anticipated staffing needs. 

• Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time. 

• Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units. 

• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.  

• Be a point of contact for unit call offs.   

• Accurately record, document and report call offs according to SOP. 

• Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers. 

• Attend and successfully complete required training.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and 2 years of customer service experience 

• OR Associate's Degree may substitute for up to 1 year of the stated experience  

• OR a Bachelor's Degree may substitute for up to 2 years of stated experience 

• Proficient in MS Office, Excel and database software 

Preferred qualifications for the ideal future caregiver include:  

• One year of staffing/scheduling experience