Intermittent Hearing Support Senior Specialist

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Legal & Acquisition Services 

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal.  BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. Learn more about the Office by visiting the ODJFS BSH webpage.

What You Will Do

• Under administrative direction, performs non-routine administrative tasks (i.e., independently formulates decisions and/or judgments involving non-legal interpretation of policies and procedures to resolve problems, prepare correspondence and reports and/or carry out other assignments) in support of the Bureau of State Hearings Prehearing Resolution (PHR) process;  independently reviews eligibility status and benefits; reviews hardcopy information and computer system information (e.g., Hearing and Appeals Tracking System [HATS X]; Ohio Benefits) in preparation for discussions with appellants, appellant representatives and county agency staff; communicates by phone, in person or in writing with appellants, appellant representatives and county agency staff to resolve discrepancies in program eligibility/benefits to reduce the need for cases to go to hearing; documents appeal withdrawal attempts and completions in HATS X; provides technical assistance to county agency staff utilizing various methods (e.g., webinar; manuals; desk aids).

• Operates personal computer and applicable software applications to produce, store, calculate and retrieve reports, confidential files, and other documents; maintains accurate and timely electronic case records; handles sensitive inquiries; provides front desk phone coverage.

• Performs other related duties as assigned (e.g., travels to attend staff meetings, training sessions, workshops and conferences; maintains logs, records and files).

Schedule: Part-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. 

This is an intermittent, temporary position. The final candidate selected for this position will not be permitted to exceed 1,000 hours worked per fiscal year (July 1st - June 30th).  This position is Unclassified per ORC 124.11(A) (29).

Location: Position is headquartered at the James A Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.

Travel: Occasional travel within the state of Ohio.

PN(s): 20036706.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The candidate, at minimum, must have the following:

Option 1:

• Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college, AND 12 mos. exp. in secretarial/administrative professional field.

Option 2:

• 30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.

Option 3:

• 12 mos. exp. as Administrative Professional 2, 16872. 

Option 4:

• The equivalent of Minimum Class Qualifications For Employment noted above.
   

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This intermittent position is in the State of Ohio’s OCSEA Pay Range Schedule, Pay Range 30. This position does not receive step increases and will remain at step 1. 

Pay Range 30

Hourly --  $26.54

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.