Behavioral Health Technician Supervisor

Description

Summary:

Join a Team That Changes Lives—Including Yours!

Northstar Behavioral Health Network is a team of professionals that specialize in serving those battling substance use disorders, specifically Opioid Use Disorder and Stimulant Use Disorder. Also specializing in those needing Intensive Residential Treatment Services (IRTS).

At Northstar Behavioral Health, we don’t just treat addiction—we transform lives. Our mission is to provide compassionate, expert care for individuals battling opioid and stimulant addiction through a multi-faceted treatment approach. But what truly sets us apart? Our people!

We believe in fostering a work environment where growth, community, and passion thrive. That means: Exciting Team Events – We celebrate our hardworking staff with engaging gatherings, fostering connections beyond the workplace. Commitment to Community – From volunteering events to local engagement initiatives, we actively give back to the community we serve. Opportunities for Career Growth – With our expanding network of over 200 clients and growing, we provide the support and tools for you to thrive professionally. A Culture of Support – Join a team that understands the importance of a workplace built on integrity, compassion, and collaboration.

Role Essential Responsibilities:

• Responsible to maintain coverage for all open shifts
• Weekly 1:1 meetings with Development Director 
• Review time cards and approve time bi-weekly (Monday)
• Attend weekly meetings with all other supervisors and Development Director
• Conduct monthly Behavioral Health Technician meetings as a group, along with the Development Director
• Promote consistency at all times                                   
• Follow the on-call procedure for site 
• Audit all daily checklists
• Audit kitchen for Department of Health standards
• Taking ownership when problem solving
• Follow chain of command
• Notify the Development Director when any corrective action is needed within 24 hours of incident
• All corrective action needed to be completed and presented within 72 hours of incident
• Ensure Development Director is involved in all Disciplinary Action meetings
• Complete monthly rounding and keep on file
• Have on-call phone once per month
• Email Development Director maintenance requests within 24 hours if non-emergency
• Check kitchen every morning for cleanliness
• Conduct/coordinate fire drills once per month
• Follow up daily to ensure that the client UA’s are completed
• Show recognition on a weekly basis through email and include the Development Director
• Send weekly emails to the Development Director about hiring needs 
• Train and develop new hires 
• Maintain an up-to-date knowledge of program philosophy and policies and procedures, Rule 45G requirements, house operations, including client rights and confidentiality
• Complete and assist counselor with intake/admission procedures, orientation of new clients and coworkers
• Encourage clients to achieve their goals by functioning as a positive role model
• Participate in client recreational activities with a positive attitude
• Serve as a resource for clients through knowledge of services and opportunities in the community
• Administer client medications and document accordingly
• Documentation of client information in the communication’s log and completion of other forms
• Clearly understand the program mission and how this work integrates with and advances the goals of the program
• Use sound decision making skills, exhibiting good judgment and realistic understanding of issues
• Objectively document client-related topics in client files and communication logs
• Be diplomatic and exhibit sensitivity toward other staff and client’s feelings, needs, values and opinions
• Have a willingness to seek assistance in making decisions
• Continuously seek out to improve by suggesting solution to operational struggles through soliciting input form co-workers including treatment director
• Respond constructively to feedback with an open mind
• Interact, communicate and collaborate with team members to support the mission of NBH
• Demonstrate behavior that shows employee is striving to maintain a positive environment by role modeling appropriate language and using respectful social skills
• Participate in staff meetings 
• Maintain current knowledge of facility/house and client activities
• Plan work tasks to coincide with programming requirements
• Set priorities in monitoring clients, completing rounds, documentation of pertinent information and completion of other assignments
• Available, in a friendly, respectful, dignified manner to clients for questions and other assistance
• Handle multiple tasks simultaneously
• Is highly dependable and can be counted on to work independently, having the ability to work with little direction

Requirements

• High school diploma or GED
• Successfully complete a background study
• Must know and understand the implications of 245G, sections 245A.65, 626.557, and 626.5572, and Chapter 260E.
• Must understand and follow NBH's Drug and Alcohol Policy
• Must be eighteen years old
• CPR and First Aid certified or willing to participate in courses provided by NBH
• Must have a valid Minnesota driver’s license and acceptable driving record
• Proficient working knowledge of Microsoft Office and internet research
• Physical ability to perform the responsibilities of the position which include, bending, stopping, sitting, walking and lifting at least 30 pounds