Senior Processor

Description

The Senior Processor serves as a lead role within Mortgage Operations, responsible for guiding a team of loan processors to deliver timely, accurate, and compliant loan files. This role acts as a key liaison between processing, underwriting, closing, and leadership, driving operational efficiency, file quality, and service excellence while fostering team development and performance.

Expected Outcomes...

• Consistent delivery of high-quality, compliant loan files for self and processing team
• Strong leadership resulting in an engaged, high-performing processing team
• Timely progression of loans through the pipeline aligned with milestone expectations
• High satisfaction levels among customers, loan officers, internal partners, and vendors
• Improved operational efficiency and repeat business through excellent service

The Senior Processor will be able to do the following confidently and independently...

• Guide, coach, and strengthen a team of Loan Processors
• Conduct regular pipeline reviews
• Work with Ops Manager to develop ongoing training, mentoring and support on guidelines and systems
• Assist Ops Manager in making new hires successful
• Foster a high-performance, collaborative team environment
• Monitor team pipelines and daily reports to ensure loans are progressing within expected timing commitments for each Milestone. Track key metrics per processor
• Providing high-level processing for special service loans and employee loans
• Identify bottlenecks and proactively resolve issues
• Act as escalation point for complex loan scenarios and borrower/loan officer/vendor issues
• Partner with internal leadership to quickly resolve conditions and help loans move to closing
• Assist processors with structuring of loan files and direct to resources
• Maintain strong knowledge of products, guidelines and overlays
• Identify opportunities to streamline workflows, recommendations for system enhancements, and reduce cycle times,
• Drive adoption of best practices across team
• Work together with Ops Manager to enhance team collaboration, high-efficiency and drive

Requirements

What we are looking for...

• 7+ years of mortgage processing experience
• 1-3 years in a leadership or senior processor role
• Strong knowledge of agency and government loan guidelines
• Mortgage experience in a banking environment is a plus
• Excellent communication and problem-solving skills
• Strong leadership and coaching skills
• Proficiency in LOS systems, Encompass preferred
• Strong diligence and compliance orientation
• Ability to manage multiple priorities in a demanding environment and make clear decisions to direct team

Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more.

About Merchants

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here.

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