Analyst, ICQA Operational Excellence

About the Role:

The ICQA Analyst is a floor-level inventory accuracy and compliance role responsible for executing cycle counts, investigating discrepancies, and ensuring that inventory transactions and documentation meet Factor's control standards. This is a hands-on role with direct impact on the accuracy of inventory data used across the business.

Responsibilities

• Execute daily and scheduled cycle counts across assigned areas; investigate and resolve count variances
• Audit inventory transactions in the ERP/WMS for accuracy and proper documentation
• Identify and escalate non-compliance issues related to receiving, storage, picking, or reconciliation processes
• Support physical inventory counts and reconciliation during period-end or audit events
• Document findings and contribute to root cause analysis on recurring discrepancies
• Maintain accurate records of inventory movements, adjustments, and audit outcomes
• Partner with warehouse and operations teams to enforce inventory SOPs and proper handling procedures
• Track and contribute data to ICQA KPI reporting (accuracy %, adjustment rate, shrinkage %)

Required Qualifications

• 1–3 years of experience in inventory control, warehouse operations, or a related field
• Hands-on experience with ERP or WMS systems; ability to perform accurate data entry and transaction auditing
• Detail-oriented with strong organizational and documentation skills
• Comfortable working on a production or warehouse floor in a fast-paced, perishable goods environment
• Proficiency in Excel or Google Sheets
• Associate's or Bachelor's degree in Business, Supply Chain, or a related field preferred

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.