Clerk III - UI Health Care Clinics Referral Specialist 50%-70%

The position is accountable for daily management of the Referral Work Queue including referrals and testing orders to external locations that UI Health Care has placed in their assigned clinic. The primary role is management of the Referral WQ to ensure scheduling of the orders placed is expedited. The role will manage and oversee communication between external clinics and the assigned clinics to ensure no delays are encountered as the referral processes through the various points in the system. This includes managing and monitoring prior authorizations and ensuring appropriate medical records are requested and received.

The role will include scheduling, primarily making outbound calls, but may be asked to take incoming calls or cover the front desk as needed.  When scheduling, the staff member ensures all necessary preparatory tests and obtains records to maximize the efficiency of the visit.  In addition, ensures notification about their upcoming appointments.

Position Responsibilities:

• Respond efficiently, accurately, and professionally to requests
• Daily management of the referral process and referrals on the assigned referral WQ
• Monitors and updates status of all referrals to ensure timely review and action
• Gather referral form/notes/imaging and other records needed for triage
   
• Communicates with clinic to ensure timely turnaround for triage requests
   
• Schedule, cancel, and reschedule patient appointments through negotiations and referred to clinic  
   
• Coordinate patient appointments with other clinics
   
• Work the Epic Referral work queues
   
• Make outbound calls
   
• Fax/scan
• May greet and assist the public, patients, students, faculty, and staff 
   
• May provide information relative to the area of assignment and according to established guidelines.
   
• May gather, collect, processes requests, and classifies information according to established guidelines, requiring independent judgment in the selection of materials and using a variety of communicative sources
   
• May do clerical duties of checking in patients
   
• May perform other duties as assigned  
   
• Notifies supervisor of referral issues, bottlenecks, or delays
   
• Provides feedback to management on means to achieve goals and resolve service issues
   
• Partners with clinic staff to optimize identified issues and bottlenecks with workflows
   
• Serve as an intermediary between patients, nursing personnel, front line staff, providers, and stakeholders concerning scheduling concerns and medical needs
   
• Collaborate with peers and co-workers to enhance the delivery of health care.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values: 

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Percent of Time: 50% - 70% (20 - 28 hours a week)

Pay Grade: 08

Schedule: Variable hours between 7:00am-5:00pm: M-F. No weekend, no holidays, no on call.

Location: Northgate Urology Clinic; Iowa City, IA (and surrounding clinics based on clinical need/hours)

 Benefits Highlights:

• Regular position located in Iowa City, Iowa (and surrounding clinics based on clinical need/hours)
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa? click here

Minimum Eligibility Requirements:

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Qualifications:

• Public Contact/Customer Service experience.
• Driver's License and ability to meet UI Fleet Safety Standards

Desired Requirements:

• Experience with EPIC
• Medical Terminology
• Customer service experience in a healthcare setting
• Demonstrated excellent written/verbal communication
• Demonstrated experience coordinating and managing referrals to external agencies to ensure client needs are met effectively.
• Experience working referrals in EPIC

• Experience with hospital operations and/or Ambulatory Clinic operations.

   

Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Jiberle-Mustefa@uiowa.edu. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.