Group Director Customer Logistics - Ecommerce

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Job Description:

Summary
The Group Director Customer Logistics is primarily responsible for integrated operations management, safety, financial and customer relations of warehouse operations for multiple customers and locations following sector/vertical strategy.

Support the sales process by participating in new business development opportunities and working with current customers to support business changes and introduce new services.
Implement activities supporting assigned strategic objectives for the vertical and acts as the Lean Champion.
Typically manage over $50M in operating revenue for the assigned accounts taking into consideration the complexity of the business. Depending on the customer requirements, additional service offering may include transportation, packaging and/or reverse logistics, etc.
This position is responsible for leading, guiding, training and directing General Managers (GLM) and Directors and works closely with their assigned Finance, Human Resource and Safety partner.

Essential Functions

• Support the sales process by participating in business development opportunities with new and existing customers.

• Forecast, plan, manage and ensure locations meet defined financial targets. Ensure mitigation plans are implemented as required.

• Build and maintain relationships with customers at the regional and corporate levels based on operational execution and value creation. Represent Ryder in customer meetings and presentations to drive retention and growth.

• Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of innovation and continuous improvement.

• Hire, train, guide and supervise GLMs (I&II), Directors I and DCLs to meet the requirements of the positions within the accounts.

• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.

• Manage operations to ensure internal and external Key Performance Indicators (KPIs) are achieved. Ensure mitigations plans are implemented as required.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Excellent oral and written communications skills with demonstrated leadership capabilities

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, etc.)

• Ability to create and develop an inclusive and engaged work environment

• Ability to inspire and develop others

• Must be able to interact with executive level management

• Ability to manage multiple accounts with different product direction

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

• Advanced knowledge of distribution management at a strategic level, sales and demonstrated knowledge of Profit & Loss performance required

• Transportation and Carrier Management advanced knowledge strongly preferred

• Knowledge of Lean principles, systems and tools, intermediate level required

• Knowledge of Warehouse Management Systems (WMS), intermediate level required

• Knowledge of OSHA required; DOT and Hazmat knowledge may be required based on the account(s)

Qualifications

• Bachelor's degree required in Business, Logistics, Supply Chain or related field, or a minimum of eight years of relevant work experience required.

• Related experience at a Director level or higher with multiple location and/or customer account responsibility required.

• Minimum of fifteen(15) years experience in a logistics environment (warehouse, cross dock, transportation) required.

• Must possess demonstrated experience in developing, growing, improving, and implementing integrated logistics solutions and project management skills. required

• Strong P&L experience with forecasting and managing financial targets required. required

• Experience leading teams in a LEAN work environment is highly preferred.

• Solid knowledge of distribution management at a strategic level, sales and demonstrated knowledge of Profit &Loss performance required.

• Transportation and Carrier Management knowledge strongly preferred.

• Knowledge of Lean principles, systems and tools. intermediate required

• Knowledge of Warehouse Management Systems (WMS). intermediate required

DOT Regulated - No

Travel - 50% - 70%

Target Bonus - 40%

Job Category

Logistics

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

180,000

Maximum Pay Range:

220,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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