Claims Associate - Cyber/Media/MPL/Crime

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

AXIS is seeking a Claims Associate—Cyber/Media/MPL/Crime to join our North America Claims team and report to the Head of North America Cyber Claims. The selected candidate will work closely with colleagues across AXIS Insurance and will support the Cyber, Media, MPL, and Crime Claims teams in building an industry leading claims offering and strategy.

This role will:

• Support a team of experienced Cyber/Media/MPL/Crime claims specialists in all aspects of claims and litigation management

• Coordinate the first notice of loss (FNOLs) operations for the Cyber/Media/MPL/Crime claims team, ensuring proper and efficient claim setup and assignment, identification of new and emerging cyber trends, and triage of any issues

• Coordinate with the London and Canadian cyber claims teams to create and maintain Global Cyber Event trackers on an as needed basis

• Process payments and invoices by reviewing and issuing payments in line with AXIS guidelines and policies and claims specialist direction, and triage any operational issues

• Maintain the team’s litigation calendars, including mediations, settlement conferences, and trials

• Help streamline the Cyber/Media/MPL/Crime claims team’s partnerships with Claims Shared Services, Claims Legal Services, and external vendors to promote operational improvements

• Communicate regularly with insureds, brokers, counsel and other professionals regarding claim status, payments, documentation and related issues

• Respond to regular inquiries from our Underwriting and Actuarial teams and assist in preparing data and reports for those and other internal and external stakeholders

• Assist in claims presentations and reporting, including collecting and analyzing claims data, and creating spreadsheets, presentations and visualizations

• Build, organize and maintain shared folders and network sites for team projects, shared documents, and archives

• Assist in claims audits for internal and external partners, including reinsurance

• Assist in building and maintaining claims management and data tools for the Cyber/Media/MPL/Crime claims team

• Communicate regularly with the cyber claims teams in London and Canada to assist with compiling and collecting claims data statistics on a global basis

• Develop a working knowledge of the legal frameworks and claims handling practices relevant to Cyber/Media/MPL/Crime claims at AXIS

• Handle special projects as needed

Qualifications:

• Bachelor’s degree or 3+ years of equivalent claims handling/underwriting experience in lieu of degree

• Experience or exposure to handling insurance claims on behalf of a carrier, broker or attorney preferred

• Working knowledge of cyber insurance coverage and principles, including interpretation of policy language, coverage triggers, and common claim scenarios (e.g., ransomware, vendor incidents, and data breach litigation), is preferred

• Intermediate to advanced skills in Excel, Word, PowerPoint, CoPilot, Legal Exchange, and PowerBI preferred

• Excellent multi-tasking and time management skills are required

• Excellent written and verbal communication skills, to liaise with numerous internal and external stakeholders required

• Ability to successfully work in hybrid and self-directed work environment

This posting is for an existing vacancy.