Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas.
Vacuum all floors in front and back of house areas. Clean, disinfect, and restock all restrooms in front and back of house areas.
Mop floors around the bars, restrooms, and entrances in front and back of house areas.
Remove all trash and debris from machines, floors, and trash cans in front and back of house areas and empty all trash and debris in the outside dumpsters.
Use all cleaning chemicals and equipment safely and in accordance with manufacturer instructions.
Answer all calls promptly and professionally.
Participate in routine drills as assigned.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.

Ability to push and pull up to 100 pounds
Ability to lift and carry objects up to 50 pounds, and up to 100 pounds with assistance.
Ability to bend, stoop, twist, reach, and kneel repetitively
Safely work with provided cleaning chemical and equipment
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing or sitting position and/or walking motion for extended period
Ability to work in a smoking and pet-friendly environment

Must be 21 years of age or older
Proficient in English verbal and written
Flexible to work various shifts, weekends, and holidays
Must be able to obtain and maintain a 1055 gaming license.
A high school diploma or GED equivalent is preferred.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Casino Cleaner I

Key skills

About this role