Customer Service - Work at Home (Must live within 45 miles of Charleston WV)

Alorica is a global leader in customer service and experience, dedicated to making lives better one interaction at a time. The Customer Service Representative role involves assisting clients by addressing customer concerns, providing support, and resolving issues.

Responsibilities:

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Requirements:

• High school diploma or GED
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
• Customer service experience is a plus