Team8 Stealth Start-Up: AI Digital Health Forward Deployed Software Engineer

Team8 is a stealth start-up focusing on AI Digital Health solutions, seeking a Forward Deployed Software Engineer to act as a bridge between clients and the R&D team. The role involves technical support, network installations, and client advocacy, emphasizing problem-solving and effective communication.

Responsibilities:

• Advanced Triage & Resolution: Act as the technical first line of defense across our Dashboards, Agents, and cloud infrastructure. Proactively hunt down root causes by investigating system logs, reviewing changes, and isolating deployment errors
• Implementation & Infrastructure Management: Spearhead the end-to-end network installations, system configurations, and ongoing technical health for both new and existing The Company clients
• Client Advocacy & Advisory: Serve as the trusted technical liaison. Translate complex backend realities into clear, actionable insights, communicating with high professionalism to both technical customer teams and business stakeholders
• Cross-Border R&D Synergy: Partner tightly with our R&D team. You will navigate timezone overlaps to coordinate critical off-hours escalations seamlessly, providing engineering with pristine, comprehensive documentation to accelerate Tier-2 resolutions
• Deep-Dive Diagnostics: Embrace a fearless, hands-on approach to problem-solving. Autonomously log directly into client environments and navigate databases to investigate, understand, and resolve complex system behaviors

Requirements:

• Proven track record in application support, technical support, integration engineering, or a DevOps-adjacent role within a fast-paced environment
• Highly comfortable navigating cloud environments, parsing system logs, and writing database queries
• Solid understanding of version control systems and CI/CD deployment lifecycles
• Adept at utilizing a modern AI toolbox to act as a highly efficient 'one-person show.' You must know how to leverage AI to streamline workflows, troubleshoot code, parse logs faster, and multiply your daily output
• Ability to collaborate seamlessly and effectively with a distributed, international team (specifically coordinating with Israel Standard Time)
• Exceptional written and verbal communication skills, paired with a proven ability to deliver top-tier customer service in high-stakes technical situations