Military Spouse Jobs is collaborating with Concentrix to offer a remote Customer Service Representative position. In this role, you will provide exceptional customer experiences, resolve technical issues, and maintain customer accounts while working from home.
Responsibilities:
- Review existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information
- Follow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Create customer cases or provide follow-up on existing customer cases
- Maintain calm demeanor to diffuse escalated customer scenarios
- Be efficient in navigating multiple systems
- Maintain advanced knowledge of procedures, product information and online resource tools
- Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
- Deliver expert customer experiences…with a smile
Requirements:
- Minimum Education Required: High School/GED
- Minimum of 6 months to 1 year of solid customer service experience
- Ability to effectively communicate with customers and ask discovery questions
- To have a strong heart and mind for servicing others
- Comfortable with Outlook, asynchronous tools, and Microsoft Excel
- Must be comfortable being on web camera
- Able to utilize tools and resources to efficiently assist our customers
- Need to be able to articulate in a business acumen manner both in verbal and written communications
- Ability to breakdown complex subject matter into relatable knowledge for our customers
- Open and receptive to feedback from leadership
- Proactive in self-upskilling and knowledge training
- Ability to cross reference job aids while assisting a customer and minimize dead air by building rapport with the customer