Director, Enterprise Quality Engineering

Humana Inc. is a leading U.S. healthcare company seeking a Director of Enterprise Quality Engineering. This role involves leading the orchestration of cross-platform quality validation and integration assurance, ensuring reliable operation of critical business processes across various systems.

Responsibilities:

• Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives
• Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation
• Provide technical leadership for complex validation scenarios, including dependency mapping, risk-based test planning, automation strategy, test data needs, and environment readiness
• Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness
• Advance automation-first and AI-enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights
• Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no-go recommendations
• Drive reliability, resiliency, synthetic monitoring, smoke testing, post-release validation, and production quality practices for critical workflows and integrations
• Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes
• Build and develop a high-performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement

Requirements:

• 12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines
• 5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities
• Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments
• Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness
• Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices
• Experience leveraging data, analytics, automation, or AI-enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness
• Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment
• Experience in healthcare, insurance, financial services, or another regulated industry
• Experience with enterprise transformation, platform modernization, cloud migration, or digital product delivery initiatives
• Familiarity with modern architectures, including microservices, APIs, event-driven architecture, cloud-native platforms, data pipelines, and distributed systems
• Experience with test automation, service virtualization, test data management, environment management, observability, synthetic monitoring, production validation, or operational readiness
• Experience using AI-enabled tools, intelligent automation, quality metrics, dashboards, scorecards, or executive readiness reporting
• Familiarity with enterprise release governance, change management, compliance, secure software delivery, and operational risk controls