Event Coordinator - Weekend Work

FAT Karting League is a high-performance motorsport business focused on competition and customer experience. They are seeking an energetic Event Coordinator to support their youth karting programmes in Indianapolis, responsible for converting enquiries into bookings and ensuring exceptional customer service during events.

Responsibilities:

• Build trusted relationships with parents and customers throughout the youth karting sign-up journey
• Convert warm enquiries into confirmed programme bookings
• Handle objections confidently and provide clear, accurate programme information
• Identify opportunities to upsell future events and programmes
• Act as the primary customer point of contact during events
• Manage sign-on processes and maintain accurate customer details within Alpha Timing
• Communicate event schedules, updates, and important information clearly and professionally
• Capture and document customer feedback to support service improvement
• Escalate operational issues promptly to the Event Manager or Hub Manager
• Deliver a high standard of customer experience at every event touchpoint
• Support social media content creation through capturing photos and videos during events
• Represent FAT Karting League positively within the local community
• Help build strong relationships with drivers, parents, and local supporters
• Contribute ideas to improve customer service and sales processes
• Support continuous improvement across event operations and administration
• Ensure CRM and event data is accurate and maintained to a high standard