Staff Technical Product Manager

ASAPP is on a mission to deliver the best AI-powered customer experience. The Staff Technical Product Manager will own the strategy and execution for key product areas, including API Connections and developer SDKs, ensuring alignment with customer needs and technical capabilities.

Responsibilities:

• Own the API Connections platform and manage the backlog of platform bets. Manage the commercial relationship with our third-party providers
• Define and execute the A2A and MCP server roadmap. Customers are agentifying their internal workflows and want our agentic solutions to orchestrate against them. Decide how and when to expose these externally, and shape broader strategies so multiple teams build coherently rather than in isolation
• Lead the developer SDKs. The SDK is the surface through which end users experience ASAPP. Own the roadmap and ensure investments stay aligned with the underlying platform
• Manage telephony and platform integrations — the connective tissue between our solution and customers’ CCaaS stacks. Triage inbound requests with a bias toward saying no cleanly and early; the approach for each integration pattern is defined and the goal is disciplined execution, not proliferation
• Own external documentation (docs.asapp.com) as part of the product. Define the structure, processes, and standards — working with the team to execute. Drive a docs-first approach where documentation ships with features, not after them
• Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets
• Work directly with customers and account teams to prioritize and sequence delivery
• Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence
• Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven