Key skills
CPG experience in Brand MarketingMarket ResearchCategory ManagementShopper & Consumer InsightsSyndicated and household panel data NielsenSyndicated and household panel data /Syndicated and household panel data IRIBusiness Intelligence software MicrostrategyBusiness Intelligence software TableauBusiness Intelligence software QlikViewBusiness Intelligence software Business ObjectsData analysis and insight derivationClient relationship developmentTrusted advisor skillsOral and written communicationBusiness IntelligenceTableauCommunicationPresentation SkillsCustomer SuccessSales
About this role
Numerator is reinventing the market research industry, empowering leading brands with actionable insights into consumer behavior. The Senior Customer Success Manager will serve as a strategic advisor to enterprise clients, driving customer health and adoption while ensuring measurable business impact from Numerator's solutions.
Responsibilities:
- Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator
- Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities
- Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes
- Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention
- Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value
- Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth
- Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey
Requirements:
- Bachelor's degree or 1 or more years relevant experience
- Skilled at developing relationships with clients to become a trusted and value-added business partner
- Excellent oral and written communication skills
- Strong presentation skills, particularly with customers or prospects present
- Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
- Proven track record of delivering high-quality results in a timely manner
- Master's degree
- Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
- Understanding of both syndicated and household panel data (Nielsen and/or IRI)
- Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries (e.g., Nielsen, IRI, NPD, Dunnhumby)
- Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects