Senior Customer Success Manager

Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets. The Senior Customer Success Manager is responsible for developing strong relationships with customers, ensuring they realize value from products and solutions, and driving revenue retention and growth.

Responsibilities:

• Sustain strong revenue retention across book of business accounts, demonstrating effective customer value orientation
• Drive consistent annual revenue growth for book of business accounts, ensuring year-over-year growth
• Manage and maintain high renewal rates for business accounts to minimize customer delinquencies
• Successfully mitigate downsell risks in 90% of cases, ensuring there is no loss of annual recurring revenue (ARR)
• Effectively transition customers from legacy contracts to standard agreements, managing billing frequencies, terms, and uplift caps efficiently

Requirements:

• Experience in risk assessment
• Experience in customer relationship management