Customer Management Project Manager / Chief of Staff (Remote Eligible)

Capital One is a financial services company seeking a Customer Management Project Manager / Chief of Staff. This role involves managing strategic priorities, supporting the leadership team, and ensuring operational excellence while enhancing team culture and communication.

Responsibilities:

• Strategy support: Partner closely with the LT to drive the forward leaning direction for the team and create a cross functional view of the destination. Facilitate the creation of presentations that articulate the strategy to key internal and external stakeholders
• Executive support and team culture: play an integral role in enhancing our intentional, team-oriented organizational culture and facilitate a management system to ensure organizational effectiveness; Lead initiatives to address associate engagement strategies
• Communications: Ensure alignment across the organization through strategically designed updates around strategy and progress, often in partnership with the communications team and CoS office
• Event Architect: Partner closely with field effectiveness colleagues to ensure streamlined orchestration of activities such as LT meetings, Offsite planning, All Hands Events, and LT events
• Operational Excellence: Support and in some cases lead moderate to large horizontal priorities and special projects across the team; Ensure the right metrics are in place to track and manage priorities, outcomes, risks, budgets, etc

Requirements:

• Bachelor's Degree or military experience
• At least 4 years of experience in Project Management or Process Management
• At least 4 years of experience building and influencing strategy
• Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda
• Highly collaborative; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes
• Strong project management and organizational skills, with an understanding of, and appreciation for, how the sales and client management 'field' operates
• Highly-motivated, self-starter who can work autonomously and can independently take initiative
• Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction
• Proven experience in operating with discretion when handling highly sensitive issues
• An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging
• Master's Degree
• 3+ years experience in a sales or client management role
• 3+ years of experience serving in a Chief of Staff or Project Management role in a large, complex and matrixed organization