Key skills
Collaboration
About this role
Description:
After further discussion with PM and Stakeholders, we have decided to add additional 4 more resource. this is still covered under the approved JMH Capital budget for this project.
Windows 11 deployment project
Core Function: The technology support specialist provides onsite IT support at a customer site (hospital & clinic environments) within John Muir Health. This position is responsible for a wide variety of hardware, software, application, throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.
Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively. Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence
CA-Concord-2540 East St -94520 (CA421)