Vendor Success Associate

Kenkeputa is an AI-native technology company building marketplaces and commerce products across North America and Africa. The Vendor Success Associate will own the vendor experience on VendorizeME, focusing on onboarding, activation, and retention of vendors while actively engaging with them in the Houston market.

Responsibilities:

• Attend Houston-area trade shows, bridal expos, vendor markets, and event industry events to represent VDM and recruit new vendors directly
• Scout and map Houston’s vendor landscape: identify where vendors congregate, which events matter, and which communities are worth building relationships in
• Represent VDM professionally at every in-person touchpoint; you are the face of the platform in the Houston market
• Own the complete onboarding journey for all new vendors: account creation, profile setup, service listing completion, availability calendar integration, and first-booking preparation
• Execute the vendor activation sequence — target 70% profile completion across all onboarded vendors within 14 days of sign-up
• Conduct brief onboarding calls or video walkthroughs with vendors who need hands-on guidance — particularly catering and photography vendors in the Houston launch cohort
• Identify and remove friction points in the vendor onboarding flow; relay findings to the GPM and engineering team as actionable product feedback
• Track and maintain a weekly vendor health dashboard: activity rate, booking frequency, login recency, and profile completeness across the supply base
• Flag vendors showing early churn signals (30-day inactivity, zero bookings in first 60 days, unanswered host inquiries) to the Growth Lead before they disengage
• Conduct monthly 30-minute check-in calls with the top 20% of vendors by booking volume — identify needs, surface issues, and reinforce the platform value
• Manage vendor complaints, booking disputes, and support escalations as the first point of contact; escalate unresolved cases to the Growth Lead within 24 hours
• Handle vendor queries and concerns about commission with empathy and clarity; document common objections for product and marketing team review
• Identify high-performing vendors (top booking rate, strong reviews, high host satisfaction) and invite them into the vendor referral program
• Manage the referral credit process: track referred vendor sign-ups, confirm activations, and process $20 referral credits
• Support the development of the VDM vendor community — communication channels, best practice sharing, and early access to product features
• Execute the 5% commission reintroduction communication plan — drafted in collaboration with the Growth Lead and Marketing Specialist, delivered to all active vendors by July 31, 2026
• Collect and document recurring vendor feedback, feature requests, and friction reports in a structured format (weekly summary to the GPM and Growth Lead)
• Participate in product sprint reviews when vendor-facing features are being built or updated