Customer Service Representative – Havana, IL

ADM is a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. They are seeking a Customer Service Representative who will actively maintain relationships with customers and manage various aspects of customer accounts in a dynamic environment.

Responsibilities:

• Work in a busy, customer service-oriented environment
• Flexible and ability to prioritize tasks
• Partner with the Commercial Team to maintain excellent relationships with customers
• Interact with customers regarding markets and documentation needs
• Enter and manage sales and purchase contracts
• Process invoices and monitor accounts receivable and accounts payable
• Researching and obtaining resolution of customer issues
• Effectively manage positive relationships with ADM Assets, ADM Technical Team and Shared Services
• Cross training on all CSR responsibilities
• Other reasonable tasks as assigned by supervisor
• Produce settlements, checks and delivery sheets for customers/grain producers daily using grain accounting software system

Requirements:

• Willing to work harvest hours when required. This includes some weekends
• Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a dynamic environment
• Exceptional verbal and written communication skills to be utilized daily
• High regard for accuracy and attention to detail
• Ability to collaborate well in a team environment. Dedication to group goals and objectives and continually seek to improve
• Excellent organizational skills
• Efficient problem solver
• Ability to make moderately complex decisions which impact all aspects of the business
• Friendly and positive disposition
• Proficiency in Microsoft Excel, Word and Outlook required
• Ability to learn web based and other computer applications as needed
• Actively grow their knowledge of their customers business, grain marketing alternatives and market conditions
• Associates degree in accounting or business preferred or 2-4 years' experience with accounting and customer service
• Prefer 2-4 years of experience with customer service