Sales Development Representative, Enterprise SaaS

Samsung SDS America is the digital arm of the Samsung group, providing cloud and digital transformation innovations. They are seeking a Sales Development Representative to generate qualified business leads, build relationships with clients, and support the sales team in achieving revenue goals.

Responsibilities:

• Research and identify potential leads using Salesforce, LinkedIn and other demand generation solutions, through various channels, including online research, social media, and industry events
• Contact and qualify potential customers (40-50 phone calls per day) along with email campaigns (30 emails per day)
• Setup appointments and follow up on leads
• Track progress towards meeting sales goals
• Maintain and update the lead database in Salesforce, ensuring accurate and up-to-date information
• Collaborate with the marketing team to create and execute lead generation campaigns
• Attend trade shows and industry events as required
• Assist the sales team in setting up and coordinating product demos and presentations for sales calls and events
• Prepare and customize sales materials and presentations to address specific client needs
• Provide administrative support to the sales team, including scheduling meetings, preparing reports, and managing sales documentation
• Track and follow up on sales leads, ensuring timely and effective communication
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system
• Provide regular reports on lead generation and qualification metrics
• Assist the presales team in setting up and coordinating product demonstrations and presentations for clients meetings and marketing events
• Assist the team in RFX proposal preparation, market research, and data analyses
• Facilitate communication between stakeholders in multiple time zones
• Coordinate meetings and demoes for stakeholders in multiple time zones
• Gather feedback from the presales and sales team on the quality of leads and the effectiveness of the qualification process. Use this feedback to refine prospecting and qualification strategies
• Support day-to-day operational tasks, including scheduling cross-functional meetings, tracking KPIs, and updating reports
• Assist based on business needs with marketing activities including creation and coordination of marketing collateral, social media posts, white papers, presentations, and other content to support brand visibility and sales outreach efforts
• Partner with Finance for travel budgets, team spend tracking, and ad hoc reporting
• Identify process improvements to streamline workflows and increase efficiency across the team
• Stay on top of industry trends

Requirements:

• Bachelor's degree in Business, Marketing, or a related field
• 1+ years of experience in sales support, lead generation, or a similar role
• Strong research and analytical skills
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with various stakeholders
• Proficiency in Microsoft Office Suite and CRM software
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks and meet deadlines
• A desire to learn and grow in the sales field
• Must be authorized to work for any employer in the U.S
• Able to business travel up to 20%
• Flexible schedule to accommodate occasional evening meetings, calls, and participation in demonstrations as needed
• Experience in the enterprise software SaaS industry. Experience with Enterprise Resource Planning (ERP) solutions, Supplier Relationship Management (SRM) solution and Supply Chain Management (SCM) solutions preferred
• Experience in Design to Pay solutions
• Experience with LinkedIn and Salesforce lead gen tools and techniques
• Knowledge of the manufacturing and/or procurement industry
• Experience working with international and cross-functional teams