MacroscopeRemote
Software Engineer, Customer Success
United States of America
Full Time
1 hour ago
Visa Sponsor
Key skills
Computer ScienceSoftware Development LifecyclesGitGitHubGitHub AppsCI/CD PipelinesAgentic Coding ToolsAbstract Syntax TreesStatic AnalysisJiraLarge Language ModelsPrompt EngineeringAI-assisted Code AnalysisDeveloper ProductivityCode QualityBug DetectionEngineering AllocationCustomer SuccessSolutions EngineeringTechnical Account ManagementEnterprise Account ManagementDeveloper WorkflowData SecurityComplianceAIAgenticVersion ControlSaaSCI/CDProject ManagementCommunicationAccount ManagementSales
About this role
Macroscope is a company focused on providing clarity to software development processes. They are seeking a Technical Customer Success Engineer to build and manage relationships with engineering leaders post-sale, ensuring successful onboarding and usage of their product.
Responsibilities:
- Build and manage relationships with engineering leaders and their teams post-sale
- Lead enterprise-wide implementations of Macroscope by helping the customer come onboard and ensure their configurations will set them up for success with the product
- Teach customers how to use Macroscope and help them find value immediately
- Gather insights from customers to shape the future of the product
- Quickly and accurately reply to a variety of customer questions as the first line of defense when users run into issues
- Work directly with the founders, engineers, and sales team to make strategic decisions that will define the trajectory of the product and company
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- Strong understanding of software development lifecycles, version control (especially Git), and modern development workflows
- Deep familiarity with GitHub (pull requests, branching strategies, CI/CD pipelines, GitHub Apps)
- Experience using agentic coding tools and their associated workflows
- Working knowledge of how codebases are structured and how code review processes work, including concepts like abstract syntax trees (ASTs) and static analysis
- Familiarity with project management and issue-tracking tools like Linear and Jira
- Deep understanding of how LLMs work at a conceptual level, including prompt engineering and AI-assisted code analysis
- Ability to speak credibly with both engineers and engineering leaders about topics like developer productivity, code quality, bug detection, and engineering allocation
- Experience onboarding technical products at companies ranging from small startups to large enterprises with hundreds of engineers
- Understanding of common engineering pain points
- Understanding of the competitive landscape of AI-powered code review tools (e.g., CodeRabbit, Cursor BugBot, Graphite Diamond, Greptile)
- 3+ years in a customer success, solutions engineering, or technical account management role at a developer tools or SaaS company
- Track record of managing enterprise accounts and driving adoption and expansion
- Strong communication skills — ability to translate complex technical concepts for non-technical stakeholders (product leaders, CTOs, CEOs) while also going deep with senior engineers
- Prior professional software engineering experience (even a few years), so the candidate has first-hand empathy for the developer workflow
- Experience at an early-stage startup — Macroscope is a Series A company and the CSM will need to be adaptable and wear many hats
- Understanding of data security and compliance concerns relevant to giving a third-party tool access to source code — Macroscope emphasizes data security and maintains audited documentation through a Trust Center