About this role
Transcard is a Chattanooga-based company offering comprehensive global payment orchestration solutions for banks, fintechs, and businesses. They are seeking a positive and professional Customer Service Representative who will be the first point of contact for customers, responsible for delivering a best-in-class customer support experience and managing customer inquiries effectively.
Responsibilities:
- Assumes responsibility for the effective and professional completion of call center representative functions
- Receives customer telephone questions and complaints in a professional manner
- Answers inbound calls in a timely manner
- Responds to customer inquiries
- Provides personalized customer service by responding to the needs of the customer
- Manages and updates customer profile with the status of each customer
- Coordinate with departments to achieve customer satisfaction
- Build customer loyalty by meeting customer expectations
- Evaluate problems of the customers and provide logical lasting solutions
- File disputes for customers in accordance with Regulation E
- Replies to all corresponding email
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management
- Keeps supervisor informed of significant problems
- Corresponds with Fraud Department of potential fraudulent activity
- Maintains effective working relations with the operations department
Requirements:
- Customer Service Experience
- English and/or Bilingual (English & Spanish)
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
- Bachelor's degree preferred or equivalent work experience