Analyst, End User Client (Business Applications)#: 37365891
Ohio, Illinois, United States of America
Contract
3 weeks ago
$18 USD
Key skills
ServiceNowCommunication
About this role
Service Desk Analyst
Remote
Compensation: $20 per hour
ABOUT THE ROLE
Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high-quality end-user support in a fast-paced, ticket-driven environment. You will be responsible for troubleshooting technical issues, assisting users with a wide range of IT needs, and ensuring a smooth experience during the migration. The ideal candidate excels at customer service, communicates effectively with both technical and non-technical users, and thrives in a collaborative support environment.
WHAT YOU'LL DO
LI: #LI-OL1
Remote
Compensation: $20 per hour
ABOUT THE ROLE
Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high-quality end-user support in a fast-paced, ticket-driven environment. You will be responsible for troubleshooting technical issues, assisting users with a wide range of IT needs, and ensuring a smooth experience during the migration. The ideal candidate excels at customer service, communicates effectively with both technical and non-technical users, and thrives in a collaborative support environment.
WHAT YOU'LL DO
- Provide end-user support in a Service Desk or Call Center environment
- Troubleshoot technical issues and resolve tickets efficiently
- Deliver excellent customer service to users with varying technical skill levels
- Manage and prioritize incoming tickets and requests
- Escalate complex issues appropriately to higher-level teams
- Support migration-related activities and user support needs
- Document issues and resolutions within the ticketing system
- 2+ years of experience in an IT Service Desk or Call Center support role
- Strong customer service and communication skills, with the ability to interact effectively with both technical and non-technical users
- Experience managing and escalating technical issues
- Ability to work in a fast-paced, high-volume support environment
- Familiarity with ticketing systems (ServiceNow is a plus)
- Flexibility with scheduling based on business needs
- Collaborative approach and commitment to delivering excellent customer service
LI: #LI-OL1