Key skills
Windows-based computer applications
About this role
TTEC is a global consulting, technology, and managed services company focused on delivering exceptional customer experiences. They are seeking a Healthcare Customer Service Representative to assist consumers with healthcare-related inquiries, providing guidance on benefits and options while ensuring a positive customer experience.
Responsibilities:
- Answer incoming customer calls and respond to inquiries professionally
- Listen carefully to customer concerns and identify their needs
- Research information across multiple systems to resolve questions accurately
- Provide clear guidance regarding healthcare benefits and available options
- Handle a high volume of customer interactions while maintaining service quality
- Follow assigned schedules, including designated breaks and lunch periods
- Maintain accurate records and adhere to company policies and procedures
- Contribute to overall team performance and customer satisfaction goals
Requirements:
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Ability to work remotely from a designated home office in California
- Reliable high-speed wired internet connection with a minimum speed of 25 Mbps
- Comfortable using Windows-based computer applications and multiple systems simultaneously