Director, GTM Product Management (CX)

Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. They are seeking a Director of GTM Product Management (CX) to lead the strategy, development, and lifecycle management of AI-enabled Customer Experience offerings, ensuring that solutions drive revenue growth and enhance client engagement.

Responsibilities:

• Lead a portfolio of transformation initiatives aligned to go-to-market (GTM) strategy, with a focus on driving revenue growth, improving sales effectiveness, and enhancing client engagement
• Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and support pipeline expansion
• Partner with senior leadership to define and execute a GTM roadmap, including prioritization of markets, solutions, investments, and commercial strategies
• Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives aligned to evolving client demands in CX
• Identify and integrate AI-driven capabilities and digital innovations into GTM strategies to enhance solution differentiation, scalability, and client outcomes
• Drive alignment between product, delivery, and sales organizations to ensure offerings are market-relevant, competitive, and positioned for growth
• Manage strategic vendor and ecosystem partnerships to enhance solution breadth, accelerate innovation, and support scalable GTM execution
• Establish and track KPIs tied to revenue growth, pipeline generation, win rates, client satisfaction, and GTM performance outcomes; leverage insights to continuously refine strategy
• Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable growth and market impact

Requirements:

• 10+ years of experience in transformation, Go-To-Market (GTM) strategy, sales enablement, or operations within enterprise environments
• Proven success leading cross-functional transformation initiatives that drive revenue growth and measurable business impact
• Demonstrated ability to build, scale, and optimize GTM strategies, including sales effectiveness, solution positioning, and client engagement
• Strong expertise in AI-enabled CX solutions, including automation, analytics, and digital customer engagement
• Experience developing and commercializing client-centric offerings in CX, BPO, shared services, or transaction-processing environments
• Deep understanding of market trends, competitive positioning, and customer needs within CX and digital transformation
• Strong executive communication and stakeholder influence skills across sales, product, technology, and delivery teams
• Bachelor's degree required; advanced degree preferred
• Advanced degree preferred