Sr Services Manager 2 - Customer Service Management

GE Vernova is a company focused on providing services and maintenance activities on customers' sites. The Sr Services Manager 2 will act as the primary contact for customers, ensuring timely resolution of concerns and providing technical and business support within a designated region.

Responsibilities:

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
• Stays informed of industry trends that may inform work
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
• Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view

Requirements:

• Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
• Ability to work up to 25% of the time at the site
• HA Heavy Duty Gas Turbine experience
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document, plan, market, and execute programs
• Master's degree from an accredited university or college